Return or exchange of goods

Return or exchange of goods is possible within 14 days from the moment the buyer receives the order, excluding the day of purchase. Terms of return delivery are agreed individually. Before sending the goods, be sure to contact our support at the telephone numbers indicated on the website.

You can return or exchange the product if:

• product was not in use and has no traces of use;

• there are no scratches, chips, scuffs, stains or other damage on the product;

You can send the product for return or exchange through the delivery services:

• Nova Poshta

• Delivery

Zviagel (Novograd-Volynskyi)

Recipient: Semenyuk Dmytro Dmytrovych

Phone: 093 552 06 24

Branch Nova Poshta No. 1

St. Ushakova, 22

Recipient: Barannikov Evgeny Viktorovych

Phone: +38 063 159 83 87

When returning the goods of appropriate quality within 14 days from the moment of purchase, the cost of forwarding paid by the client.

The cost of delivery is determined according to the tariffs of the selected transport company and depends on:

actual weight;

• volumetric weight;

• the estimated cost of the shipment.

Refunds are made within 14 calendar days from the moment of receiving the goods in our warehouse and checking its condition.

If you received:

not the product that was ordered;

• goods of inadequate quality;

• product that does not correspond to the photo or description on the website,

• we compensate for the cost of return shipping from the transport company's office.

Please note: we do not receive parcels sent by postpaid. Such shipments are automatically returned to the sender. The cost of forwarding in this case is paid according to the rates of the delivery service.